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Bailey & Sage Candle Co.

Shipping and Return Policy

PROCESSING

All orders are processed within 1-5 business days.

SHIPPING RATES & TRANSIT

Enjoy free shipping on your orders of $65 and over.

USPS Shipping Rates are based on your shipping address and the weight of your order. Depending on the weight of your order, your package will be sent via First Class Package or Priority Mail.

USPS Priority transit times vary per state but typically deliver within 2-5 business days after processing. During the busy fall/holiday season, and especially during COVID-19, USPS may experience delays that are out of our control.

WRONG ADDRESS

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Customers need to check the shipping address on their order to ensure the address is error free. Please be sure to include any unique suite or apartment numbers; otherwise, the order may be returned to us due to insufficient address.

Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can difficult to intercept a package that is already in transit.

You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable / return to sender.

EXCHANGES AND RETURNS

Candles may not be exchanged or returned.

We do not accept returns or offer exchanges on discounted or sales items as well.